1st Gen FTW - It's AutoMedic!
Join Date: Jun 2008
Location: Garrison, ND
Hehehehehe, I don't remember the name of the company, but I bought a service contract along with my 1998 minivan I purchased in 2001. I paid right about 2K for it along with the van. I had a window switch go out, and they replaced that... then I had a control arm mount (not a single part failed, but the cradle had a failure), and they paid for that... I looked at the repair bills, and the grand total was something like 500 bucks... so, to this point, I've lost my @ss.
Well, then about 9 months into owning the van, I noticed the output shaft bearings on the tranny going. So, I brought it to the dealer... the dealer said "rebuild it, 2000 bucks". I said "call the service company, and get it done." The service contract company said "no". I said "Look at the contract, do the work." They said "no." I argued with them for 2 months, the van mostly out of my hands in the dealer's storage lot.
It finally ended with the service company 'authorizing' a USED transmission to be installed... with out my consent. I got the van back, only to find the USED transmission to be in WORSE shape than the one I had. I called the service company and complained... they said they had the right to do it... so, I asked them for a copy of the contract. It took a week, and I got this little letter. It contained the standard boiler plate blah blah blah... and then this little second piece of paper... it said:
"Addendum for the State of Iowa - No used parts shall be substituted or installed with out express consent of the vehicle owner."
THERE WAS MY OUT!!!! I was on the phone faster than anything. Called the dealer to find out why they installed a used unit and get the name of who said to do it, and then called the service contract company to chew them out something fierce! I had a brand new factory transmission installed less than a week later... The cost topped 3K for the new repair... plus the diagnostic costs, plus the used one they couldn't return... plus labor in and out a few times...
I made my money on that one!!! First, only, and LAST service contract I'll buy.
They are out to make money... so don't expect them to pony up the dough for more than half the purchase price... with out a fight at least!