Best Dealership Experience Ever! - DodgeIntrepid.Net Forums - Dodge Intrepid, Concorde, 300m and Eagle Vision chat
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post #1 of 16 (permalink) Old 02-17-2003, 03:59 PM Thread Starter
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Cool Best Dealership Experience Ever! -edit- New Info Please Read!

On Sunday, February 9, 2003 my wife, Kim, left our place to go to a meeting. On the way, she heard a "snap" and the seat back fell completely to its down-most position. This not only presented an unsafe driving situation, but it was very uncomfortable as well.

Fast forward to Friday, February 14, 2003. I e-mailed my local Chrysler 5 Star Dealer, Luther Brookdale Chrysler in Brooklyn Center, MN and outlined the problem, a copy of the e-mail is below.

In the e-mail I informed them that I had sent a copy of the message to Chrysler corporate. Within ten minutes Corporate had sent me a message telling to get in touch with my local dealer. Approximately ten minutes after that, Cy, from the dealership contacted me telling me that the problem with the seat is probably covered under the standard recall that applies to first generation LH vehicles. We then agreed on an appointment for this morning (02/17/2003) at 8:00am.

My wife and I dropped the car off, headed for breakfast, and then home to wait for the phone call saying that the car was ready to go. At approximately 11:30am, Cy called saying that the problem with the seat was more than what the recall covered. My heart sank. I knew I could not afford what something like this would cost to repair, so my mind raced, thinking if I knew of any local salvage yards that had any seats.

The next thing Cy said blew me away. He said that he had gone ahead and ordered the parts at a cost of $900+ and that the dealership was going to cover it for me! Wow! I was dumbfounded, I didn't know what to say. I asked if we could come in to get our child seat to put into the car we will use till ours is ready (Wednesday) and he said "Of course!"

We arrived at the dealership and went in to the service department. About 10 minutes later, as a technician went to retrieve our child seat, I had a talk with Cy.

"I don't understand. Why is Chrysler picking up the cost of the repairs?"

"They're not." Cy said. "We are."

Dumbfounded still, and probably seeming a little slow in the head I repeated my question. Cy then quoted a part of my original e-mail message:

"Because you are a leading member of the nations largest Chrysler LH association."

Amazing!

This is a testament to how all Chrysler 5 Star Dealership's, and for that matter, how all dealerships, regardless of make should would work. Cy, as well as the rest of the crew at Luther Brookdale Chrysler should be extremely proud of themselves. I highly recommend this dealership to any member of dodgeintrepid.net, and I myself will be conducting all my business with them from now on.

Its comfortable experiences like this that make visiting dealerships a joy. I, and my wife were treated as people right from the start, not walking checkbooks like is all too common with many other dealerships.

Conclusion? If you need parts or service don't hesitate to contact Cy or any of the other employee's of Luther Brookdale Chrysler at www.brookdalechrysler.com or 763-535-5200.

Quote:
Original E-mail Message
Greetings

I am the owner of a 1994 Chrysler LHS. I have been made aware by Chrysler that there is a recall involving the power seats in the car.

Recently (Sunday, February 9, 2003) as my wife was driving the car the car, she heard a snap, and the seat- back fell completley backwards. As you can guess, this leaves the car extremley, and almost impossible to drive in a safe manner.

I am also a prominent member of the nations largest association for the Chrylser LH series of vehicles (www.dodgeintrepid.net). I have been made aware by other members that what I experienced is covered under the recall and that any dealer should, and will take care of this for me, at no cost, since it is a recall.

I look forward to talking with a service representitive soon, so this matter can be resolved.

Thank you for your time and consideration.

Matthew Bilyk

Last edited by TehKing; 08-01-2005 at 05:22 PM.
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post #2 of 16 (permalink) Old 02-17-2003, 04:59 PM
 
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Wow. That is frickin' awesome! If I need dealer work, this is where I guess i shall go.
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post #3 of 16 (permalink) Old 02-17-2003, 05:13 PM
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Thats an impressive story. The dealer did you guys right. Do you service your car at that dealer? I find that dealers treat regular customers better then non-customers. They typically check your service history.
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post #4 of 16 (permalink) Old 02-17-2003, 06:44 PM
 
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Quote:
I am also a prominent member of the nations largest association for the Chrylser LH series of vehicles (www.dodgeintrepid.net). I have been made aware by other members that what I experienced is covered under the recall and that any dealer should, and will take care of this for me, at no cost, since it is a recall.
I'll have to remember that for future reference.
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post #5 of 16 (permalink) Old 02-17-2003, 07:23 PM
 
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Smart dealer...he's got all of us happy now!
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post #6 of 16 (permalink) Old 02-17-2003, 07:34 PM
 
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I just sent an email to my local Dodge Dealership. I sure hope I get a response. The same thing happened to me, LHSer, but I just thought it was another "pill" DC created to get me into the garage.

As weird as this sounds, this recall could be my saving grace.
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post #7 of 16 (permalink) Old 02-17-2003, 07:38 PM
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The new Recall is only for 2nd Gen LH's cars(unless it was an earlier recall). I bet the dealer charges the repair to DC. Seats are safety items and are often covered by longer warranties by law(like emission parts). Doesn't matter as long as you don't have to pay for the repair. That dealer sure does know how to kiss ass.
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post #8 of 16 (permalink) Old 02-17-2003, 09:17 PM
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LHSer is right i have gone there in the past. They are very good and friendly. Had my wifes 2002 Neon SXT in for a bad keyless remote not working. Had it in to 2 other dealers not fixed. They gave us new remotes and said they ordered a new body comp. And would call us when in to make a time to but it in. The body Comp was the problem and they called 2 days later and but it in that night. Also Coon Rapids Chrysler is another good dealer to go to but farther away. Brookdale Chrysler use to be bad but when R Luther took them over and cleaned house. Now they seem to be one of the better dealers.

Mine 2012 Black Challenger SXT. Hers 2005 Red V-6 Mustang, the Son 1997 Red Plymouth Breeze
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post #9 of 16 (permalink) Old 02-17-2003, 09:40 PM
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Its about time we hear some positive stories about our dealers.
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post #10 of 16 (permalink) Old 02-18-2003, 12:03 AM
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i'll keep that in mind in case i'm ever in minneapolis.
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post #11 of 16 (permalink) Old 02-18-2003, 02:37 AM
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Bravo to the dealership... A boo for Chrysler, things like failing seatbacks should not be occuring in cars. Just think what could have happened to your kid if that seat failed in an accident. They should beef up these damn seats until there is no chance of a seatback failure even in a high impact accident!
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post #12 of 16 (permalink) Old 02-18-2003, 09:27 AM Thread Starter
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Quote:
Originally posted by adaptabl
The new Recall is only for 2nd Gen LH's cars(unless it was an earlier recall). I bet the dealer charges the repair to DC. Seats are safety items and are often covered by longer warranties by law(like emission parts). Doesn't matter as long as you don't have to pay for the repair. That dealer sure does know how to kiss ass.
Like I have said on a few occasions, I ran my VIN with Chrysler Corporate and they sent me an outline of all the recalls that have been and have not been performed to my car. The recall for the seat was one that had not been done.
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post #13 of 16 (permalink) Old 08-01-2005, 05:22 PM Thread Starter
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-edit- Nevermind, the thread posted.
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post #14 of 16 (permalink) Old 08-02-2005, 11:04 PM
 
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Question

i have a 94 3.3L dodge Interpid ES with a bad tranny, could some one please let me know what other model of dodge will be comatible
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post #15 of 16 (permalink) Old 08-02-2005, 11:09 PM
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The best...and worst...I guess....?????????

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