On Sunday, February 9, 2003 my wife, Kim, left our place to go to a meeting. On the way, she heard a "snap" and the seat back fell completely to its down-most position. This not only presented an unsafe driving situation, but it was very uncomfortable as well.
Fast forward to Friday, February 14, 2003. I e-mailed my local Chrysler 5 Star Dealer, Luther Brookdale Chrysler
in Brooklyn Center, MN and outlined the problem, a copy of the e-mail is below.
In the e-mail I informed them that I had sent a copy of the message to Chrysler corporate. Within ten minutes Corporate had sent me a message telling to get in touch with my local dealer. Approximately ten minutes after that, Cy, from the dealership contacted me telling me that the problem with the seat is probably covered under the standard recall that applies to first generation LH vehicles. We then agreed on an appointment for this morning (02/17/2003) at 8:00am.
My wife and I dropped the car off, headed for breakfast, and then home to wait for the phone call saying that the car was ready to go. At approximately 11:30am, Cy called saying that the problem with the seat was more than what the recall covered. My heart sank. I knew I could not afford what something like this would cost to repair, so my mind raced, thinking if I knew of any local salvage yards that had any seats.
The next thing Cy said blew me away. He said that he had gone ahead and ordered the parts at a cost of $900+ and that the dealership was going to cover it for me! Wow! I was dumbfounded, I didn't know what to say. I asked if we could come in to get our child seat to put into the car we will use till ours is ready (Wednesday) and he said "Of course!"
We arrived at the dealership and went in to the service department. About 10 minutes later, as a technician went to retrieve our child seat, I had a talk with Cy.
"I don't understand. Why is Chrysler picking up the cost of the repairs?"
"They're not." Cy said. "We are."
Dumbfounded still, and probably seeming a little slow in the head I repeated my question. Cy then quoted a part of my original e-mail message:
"Because you are a leading member of the nations largest Chrysler LH association."
This is a testament to how all
Chrysler 5 Star Dealership's, and for that matter, how all dealerships, regardless of make should would work. Cy, as well as the rest of the crew at Luther Brookdale Chrysler should be extremely proud of themselves. I highly recommend this dealership to any member of dodgeintrepid.net, and I myself will be conducting all my business with them from now on.
Its comfortable experiences like this that make visiting dealerships a joy. I, and my wife were treated as people right from the start, not walking checkbooks like is all too common with many other dealerships.
Conclusion? If you need parts or service don't hesitate to contact Cy or any of the other employee's of Luther Brookdale Chrysler at www.brookdalechrysler.com or 763-535-5200.
Original E-mail Message
I am the owner of a 1994 Chrysler LHS. I have been made aware by Chrysler that there is a recall involving the power seats in the car.
Recently (Sunday, February 9, 2003) as my wife was driving the car the car, she heard a snap, and the seat- back fell completley backwards. As you can guess, this leaves the car extremley, and almost impossible to drive in a safe manner.
I am also a prominent member of the nations largest association for the Chrylser LH series of vehicles (www.dodgeintrepid.net). I have been made aware by other members that what I experienced is covered under the recall and that any dealer should, and will take care of this for me, at no cost, since it is a recall.
I look forward to talking with a service representitive soon, so this matter can be resolved.
Thank you for your time and consideration.