I was wondering if anybody might know the best way to handle this situation?
When I bought my new SXT (Aug.28) the dealer told me it came with a VTSS (vehicle theft security system) A.K.A. the blinking light on the dash.
When I got home, I discovered it wasn't working. Took it back.
Dealer said he wasn't sure if it came with the car, but would look into it. Called me at home and said, yes it is supposed to have it, bring it in and we'll fix it. Get to service dept. and they give me the run around saying not all treps come with them, you don't really need it...etc. After protests from me they run the V.I.N., and low and behold.. She ain't supposed to have it, I didn't pay for it, but the manager didn't want me to go away angry, so he said because of the mistakes, he'll put one in for me.
NOW, for my question! They offered to put in an aftermarket alarm for me. I didn't want that due to the fact that the one on my van is a pain in the a**. The new alarm fobs suck, so I requested a factory VTSS be installed. They agreed to do it, but all of a sudden they can't find the VTSS module anywhere!!! Go figure!, but they would still be willing to put in a (cheap I'm sure) aftermarket one for me.
Sorry for the long post, but what do you think? Are they jerkin' me on the factory one or no?
How far can I push these guys, seeing how I didn't even really pay for it in the first place( even though they led me to believe I was getting it when I bought the car)?