Join Date: Jun 2001
Location: Catonsville, Md.
Nationwide sucks. The one thing you may have done differently
is not allow it to go to a Nationwide Blue shop. The work hand in hand with Nationwide to screw the customers. Always pick your own shop.
The laws may be different in your state but in Maryland the insurance company can't force you to use their shop. Oh they'll
try and here we can file a formal complaint with the Insurance Commissioner. Nationwide uses junkyard parts whenever
possible and will do work which will void the factory warranty.
My agent came right out and told me so.
There is a company called Chubbs that is the best, hands down. I know they may cost a little more but when see the
policy and the control that you have, i.e. only oem parts, your get a comparable rental, not a shitbox econonbox, you pick the shop and you can have an agreed replacement value when you do your policy which can be changed upwards or down. etc.
If you have an insurance commissioner I'd go there and file a complaint asap.
They're quite an impressive insurance company. They cater to car people.
In Maryland we also have a law that's called 'diminished value',
i.e. if the repair is not done properly, especially in your case, you can get an appraiser to value the loss in value because of the sub-standard repair. And the insurance company has to eat. In most cases, they get stuck with the car and you get more money than you would have. You just have to go through sheer hell to get it. When they know you'll fight them and you know your rights (which sadly varies state by state), especially here in Maryland, they usually settle when hit the diminished claim.