Join Date: Mar 2003
Location: Grand Rapids, MI
I seem to have an Engineer gunning for me at our local Dodge Dealer. I've had my 02 ES in there twice now, once for new cats ( under warranty ) and once for a new PCM and Coil pack. On both occasions, they have managed to smash my front bumper in so severly that they have had to replace them F.O.C. Now, the first time, I could say it was an accident, they took care of it and we're all set but, after the second time, and EXACTLY the same thing, I'm getting ever so slightly pissed.
I called and spoke to the Service Manager who knew of my car and the first instance. I told him the exact same thing had happened again and he was gobsmacked. He was also pissed that I had to tell him it had happened and that no-one from the Service department had told me of the damage and repaired it. He said if the damage a car, the customer shoud never see it, only know that it happened and was repaired.
He offered me a free Oil Change as a goodwill gesture but I said it's gonna take more than that. granted, they are repairing the car again but, the Bumper they damaged is less than 2 months old!!
Am I being unreasonable in wanting more or should I just settle for their apologies?
BTW, the Service Manager has been awesome and seems to be doing everything he can to appease me.