Join Date: Mar 2007
Location: Casselberry, FL
Our office receives between 6-8 a week with similar problems. Sometimes the user does not have a clue which version they have installed. And we do not have every single CD for every manufacturer or OEM version. So, for basic repair, any XP CD will allow you to go into recovery console and run the CHKDSK /P
The CD is only used to boot, and the tool is taken from the Windows folder.
In most cases, the reported corruption of files in the SYSTEM32 folder is just some mismatch between the file and security attributes.
OEM CDs will cause problem is you are running the Windows Repair, not the recovery console.
Black screen errors normally happen before the registry is loaded. BSOD are usually related with later stages.
A couple of runs of CHKDSK /P on the recovery console will do.
As a side note, many of our customers say other shops just reinstall Windows without caring for their data. Nice, right?