Well, at least the 3 I've done business with have - mainly it's the service departments.
Get this - I've had my '99 Intrepid ES for a little more than a week, I noticed the day after I picked it up that the lights and dimmer switch didn't function. The lights always stayed on when the car was on, and the switch did nothing - couldn't use the fog lights. Also, the dash / overhead light dimmer did nothing. It's bad enough that the function of the car's LIGHTS weren't checked before the car was delivered to me - now I had to drive a half-hour both ways back to the dealership after an 11 hour workday. Anyway, I dropped it off yesterday and was given a 2K1 Neon ES as a loaner. I called today ( it was 4 p.m. and they hadn't called me yet ) and was told oh yea it's fixed, it was just an unplugged connection. Also the extra remote they were going to give won't be free because it's "special" and they have to order it, but they'll do it at dealer cost - gee thanks. Also they had JUST ordered the bottle of touch-up paint I asked them to get a week before I signed the papers, and he said he'd dupe me a key. I get to the dealer, oops sorry the guy who does the keys left right after we had talked on the phone ( how nice ), here's the keys have a nice day. I go out to my car, there's greasy handprints on the outside of the door - and multiple dirty boot prints ALL over the drivers-side floor and new floormats I just had bought. The thing was clean when I got it, AND I had just vacumed her and shined her up. I'm not being picky here either - this car was a MESS. I went back in and showed the sales manager, then proceeded to head back into the service dept. to talk to the service manager. We're really, really sorry, we'll take care of it. Take care of it? Why should I believe them NOW? So no, I didn't leave her there to get "cleaned" I wasn't about to leave in that Neon. Anyway, I just had to vent somewhere.
P.S. - I have tommorow off, and I'll spend all day on the phone with Chrysler if I have to - I WILL lodge a complaint.
Also, I'm thinking of telling them to shove their paint/remote/key up thier a** - I'll PAY for them before I drive back to that dealer again.
Get this - I've had my '99 Intrepid ES for a little more than a week, I noticed the day after I picked it up that the lights and dimmer switch didn't function. The lights always stayed on when the car was on, and the switch did nothing - couldn't use the fog lights. Also, the dash / overhead light dimmer did nothing. It's bad enough that the function of the car's LIGHTS weren't checked before the car was delivered to me - now I had to drive a half-hour both ways back to the dealership after an 11 hour workday. Anyway, I dropped it off yesterday and was given a 2K1 Neon ES as a loaner. I called today ( it was 4 p.m. and they hadn't called me yet ) and was told oh yea it's fixed, it was just an unplugged connection. Also the extra remote they were going to give won't be free because it's "special" and they have to order it, but they'll do it at dealer cost - gee thanks. Also they had JUST ordered the bottle of touch-up paint I asked them to get a week before I signed the papers, and he said he'd dupe me a key. I get to the dealer, oops sorry the guy who does the keys left right after we had talked on the phone ( how nice ), here's the keys have a nice day. I go out to my car, there's greasy handprints on the outside of the door - and multiple dirty boot prints ALL over the drivers-side floor and new floormats I just had bought. The thing was clean when I got it, AND I had just vacumed her and shined her up. I'm not being picky here either - this car was a MESS. I went back in and showed the sales manager, then proceeded to head back into the service dept. to talk to the service manager. We're really, really sorry, we'll take care of it. Take care of it? Why should I believe them NOW? So no, I didn't leave her there to get "cleaned" I wasn't about to leave in that Neon. Anyway, I just had to vent somewhere.
P.S. - I have tommorow off, and I'll spend all day on the phone with Chrysler if I have to - I WILL lodge a complaint.
Also, I'm thinking of telling them to shove their paint/remote/key up thier a** - I'll PAY for them before I drive back to that dealer again.