I don't blame you for being pissed- I'd ream them too. There are some good dealers out there. I've dealt with 2 in the Baltimore/DC area (Thompson Dodge and Herb Gordon Dodge) and have a great relationship with the service department. I've had more experience with Thompson's but actually enjoy dealing with them. What's even better is they treat my wife just as well with no bullshit, and if they don't have it ready I almost always get a freebie (rental). No complaints from my end. Hope you find a good one, you don't have to deal with the one you bought it from.