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Discussion Starter #1
Hey i've got a wierd problem that i and the at&t guys can't figure out.

I'm running through a router to a cable modem. I just reformatted my computer and wasn't having a problem until i downloaded ie 6.0.

Now my problem is that the internet workes sometimes, then will crap out, then will come back when i ping my defualt gateway.

But the weird thing is, when it goes down, i can't get to any websites or use aim, but i can ping ip's and release/renew my ips. It's like i'm connected but it won't let me access webpages and aim.

What's wrong with my computah machine!?!?!?!?!?!

-Adam
 

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What I would do is get another box connected to that router
and see if it behaves the same way, if not, then its your box,
if so its prolly the router... You are not going through a
proxy are you? No filters on your router?

When you connect another box to it then I think you can start
narrowing it down, tried another port on the router for your
patch cable?

Si
 

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Hook the cable modem up direct to the PC (assuming it doesn't crap out on the mac address) & see if it still wigs out.
 

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First off, which os do you use? I trouleshoot all day long for Road Runner.

Disable all firewall software and lower the settings.
Bypass the router. (Yes, you have to)

Then unplug the power from the cable/dsl box or whatever you have for a minute and a half (or more doesnt matter, but not less) then plug it back in.
Try to get back onto the internet and see how long you stay connected for until you recieve problems. :)
 

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Discussion Starter #5
My brother has a computer running through the same router, no problems there. I've tried another port, no luck.

When i went to roadrunner for assistance, i was on the phone for 3 hours trying to troubleshoot. They had me bypass the router and run straight into the cable modem, same problem. So it seems it's not the router or the modem, it's my crappy ass machine.

First off, which os do you use? I trouleshoot all day long for Road Runner.
You may just be the man i'm looking for.

I'm running win98, i'll try the cable thing today after i get home from school, but like i said, my bro has no problem connecting and he's going through the router as well.

The router may have a firewall built in, i'll have to check in the manuel, i'll work on disableing that. By lower the settings do you mean through security on IE or on the router?

Thanks for all the replies so quickly, hopefully i can make this thing my ***** again :D

-Adam
 

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You dont have things like Zone Alarm on do you? I would reinstall
winsock.dll, next.

Si
 

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Next time it happens, ping this address:

128.252.21.11

If you get a reply, then you have a DNS problem. Which is what I think. If not, you have another problem.
 

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Yeah, I'd look into the firewall on your computer if you have one, if you have norton 2002, black ice defender, zone alarm or anything of the like that would block/protect the tcp/ip protocol.

Your router does have a firewall, all recent ones do (within what, the past 2 years?)
So I'd definately get whatever program or instruction you need to telnet in, or whatever else you need to do to gain access to settings, and lower all the settings, at least for now :) (at leas security settings.)

Try this.
Bypass firewall.
see if you can get online.
If not, unplug power from cable modem.
restart computer.
Plug cable modem power back in once desktop is back up and loaded.
see again.
start, run, winipcfg.
choose your adapter (lan card) from the adapter list.
tell me your ip at that point;.
click release/renew and tell me the new ip address.
if it does not start with 169.254..etc or 192.whatever then we're in luck.
If you still cannot get back online. make sure you have your operating system disc (or major brand system recovery cd) and go to your network control panel.
click on tcp/ip (name of your adapter on the same line as tcp/.ip)
click remove
click add
click protocol
click microsoft from the left, and tcp/ip on the right.
click ok
click ok again in network window.
insert the cd if it asks for it, click yes if it asks to restart.
then try to get back online again.
Let me know what happens at that point, I'll provide more troubleshooting at that time :)

Dan from RoadRunner >:)
 

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hehe, also, if you were given ticket numbers, give those to me, I'll look them up when i'm back at work the day after tommorrow to see what has been done so far :) and who took the call :)
 

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Discussion Starter #10
click on tcp/ip (name of your adapter on the same line as tcp/.ip)
click remove
click add
click protocol
click microsoft from the left, and tcp/ip on the right.
click ok
click ok again in network window.
insert the cd if it asks for it, click yes if it asks to restart.
then try to get back online again.
Let me know what happens at that point, I'll provide more troubleshooting at that time
Did that once already, no dice.

Bypass firewall.
I'll try this when my bro gets home, he stole my manuel :(

Next time it happens, ping this address:

128.252.21.11
Will do, if i remember to :)

I would reinstall
winsock.dll, next.
This is interesting. The guy at mediaone said to try this, but my friend said that's not it. But i went to try it anyways, and when i called up tech support to find out where to get it, they wanted to charge me $30 bucks so i was like **** that.

Where can i get it?, i'll try this.

-Adam
 

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Discussion Starter #11
Alright the internet just crapped out but aim still worked. What the hell. I think it may be the winsock....maybe.

-Adam
 

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Discussion Starter #12
fixed it. I've got a modem and other device drivers installed for a NIC i don't have, and it looks like it would sometimes switch to those to try and get online (for some reason or another). So i just disabled all of those except my current NIC and problem solved. Thanks for your help.

-Adam
 

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damn i'm too late, anyway here's what i'd say:

In my proffesional (tech support for cable modems) experience whenever someone has a problem that has the following sympthoms:
But the weird thing is, when it goes down, i can't get to any websites or use aim, but i can ping ip's and release/renew my ips. It's like i'm connected but it won't let me access webpages and aim.
that means that the current DNS u'r gettin is not resolving, and in most cases it can be easily fixed by specifying a new pair of DNS ip's. those are usually obtained automatically from the DHCP server.

I've worked with towns of customer's who's pc's had more than 1 nic, and the steps you've said to have chosen never gotten me positive results. rather it was always the DNS error.

a good way to test if a DNS is resolving itself or not, do this:
nslookup something.com

and it should get you something like:

Server: stl01mnam01.corp.chartercom.com
Address: 192.168.x.x
 
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