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Discussion Starter #1
In my previous post I explained how I had been hit in the front corner, on the wheel, and then had a vibration but was having a hard time getting the repair shop to take me seriously about the vibration. Well if looks like they NEVER are going to do anything about it. They balanced all 4 wheels then said "there its fixed" it wasn't so then they said "oh the rim is bent" they put on a new rim and then said "now its fixed" it still shakes badly so there next explanation was "you have old tires and they are the wrong size for the car that is why it shakes"
My tires are quality goodyear regatta's 60% worn and are 225/60/16 (stock size) and if they didn't have a vibration before the accident why would they suddenly have one after it. The repair shop Refuses to even do so much as a Visual Inspection of the front end or put the car on an Alignment machine. Wouldn't that be reasonable if the accident was serious enough to bend the rim and cause a vibration....they just say don't worry about it, its an old car and all old cars have vibrations, plus its just your tires fault.
It seems strange to me that my insurance company says they will authorize and pay for any repair that the shop tells them is necessary but the shop does not want to do any work to the car?

The shop (only authorized repair shop within 80km of me) is also doing half assed work...my insurance company said they would pay for a NEW rim but the shop insisted they must use a used one...the first one they got in was bent worse than mine, the second one was the wrong color and was deteriorated soo badly that with a knife you could litterally pick away Large Chunks of powdery aluminum material from the rim...originally they spray painted it silver and hoped I wouldn't notice it was spray painted and had large pit marks and small chunks missing.

Then there is the bumper. It was cracked badly where it is hidden under the fender but the outwardly visible part was ok other than being skuffed. They "plastic welded" it back together then instead of refinishing it, they buffed out the scuff and shot the whole bumper with a layer of clearcoat...right over all the old rock chips and even some bugs on the front of the bumper. I always thought the mark of a proper repair is a repair that you can't tell was made. True I can't see the crack or impact mark anymore but now anyone who looks at the bumper is going to wonder "why did this guy clearcoat over those rock chips without even putting touch up paint in them first, and why didn't he clean the bug smear off before permanently clearcoating it on.

Sorry for the long post...Frustrated
 

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I would go to a better shop and get ur tie rods and control arms ect.. checked. Where u live?
 

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Discussion Starter #4
I live in southern New Brunswick....as for going to another shop, the local one is what all the insurance companies recommend in the area and once I started dealing with them I think I am somehow locked into that decision with my insurance company (State Farm) but I am definetly calling them to see what my options are.
 

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they should be very understanding, or they might be able to help you out with them, just explain your situation to them and let them deal with the shop if neccesary
 

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Yeah, it's hard to get good work. The portion of my front bumper that the bodyshop painted less than a year ago is already starting to peel, so I have to take it back and see if I can get them to repaint it. Also looing over the invoice tonight, I noticed they charged for a replacement bumper, which I know they didn't, because I could see little indents from rock chips in the bumper when I first got it back....they had just straightened it and repainted it. I might call my insurance company for fraud. Seems nobody these days wants to do good honest work. It's always about screwing the customer and doing the minimum effort for the job.
 

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Discussion Starter #7
I called my claims adjuster...they said they will only cover work the shop tells them is necessary....and the shop says they can only tell the insurance company about things that they know about. Therefore there is no room for discovery, if they have to look for it they can't because looking isn't covered...fixing is covered but only if they know it is broke.

Basically if I pay to have it inspected anything that is found will be fixed and covered but they will not look on their own.
 

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Discussion Starter #10
I'm just wondering how much I should complain about the bumper repair...its not a big issue, but is just clearcoating the whole thing standard practise or should I have reasonably been able to expect that the whole bumper be properly refinished and not left with any clearcoated over rock chips?

Also wondering how much a new center cap is worth for one of my rims...after they balanced the wheels 2 of my center caps fell off the next day. I found one at the end of my driveway and put it back on but the other is history. They won't replace it however because they say if fell off during my regular driving not because of them...but if I lost 0 in the 90,000km before they played with the wheels and 2 in only 10km after they played with the wheels its pretty clear they didn't have them properly pressed back in.
 

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if they billed the ins co for a new bumper, and only repaired it, scream VERY loudly, as it is fraud
 

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Discussion Starter #12
I haven't actually seen what they billed the insurance company for...I guess I can ask my insurance agent to show me the paperwork? Not really concerned if they replace or repair it though, both should be fine...I'm just questioning the method of the repair. Seems kinda half assed the way they did it, clearcoating the whole thing without prepping or painting first.
 

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you should have signed it, and been given a copy. and you should care, if they are telling the ins company that they replaced it (and billed them for it!) but only repaired it, then the ins co needs to know, so that they can figrue out that they dont want to deal with this body shop anymore!
 

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Wow, don't even know where to start with this one. First I would be all over the insurance company, I have SF, call your agent and light him/her up! I would demand that my car was seen at another shop and that all the repairs were done right. SF can cross bill, or get a refund from the first shop for the bad repairs. If you need to go to your agent and take him for a ride and let him feel the vibration.

You are right, you should not see any of the work that the shop did. We have a shop in the family, trust me these guys are IDIOTS. No shop should clear coat over any part without the entire part being in 100% shape. They are suppose to discover any damage and report it, but then again a good shop would have included the most basic stuff in their original quote. I don't think any car that has been hit in the FE should leave the shop be given back to the owner without a FE job.

You can also contact your local BBB and see what has been reported about this shop in the past, and even lodge a complaint. If the shop owner has a brain he will make it right by the BBB.

Good Luck
 

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you need to go to another shop,, yep its gonna come outta your pocket but get another estimate for repair work,, a used wheel is all they will use??? no,, its to damn fishy,, but state harm insurance is the pits, in ky a few years back the adjusters were getting kick backs,,,
 

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Discussion Starter #17
hmmm....Thinking I got a little leverage now. The garage forgot to get me to sign the work authorization before they began repairs. Now if I don't sign they will not get paid by my insurance company right?
 

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for the most par, no they wont, but you might want to start talking to state farm instead of these idiots
 

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Discussion Starter #19
I have an insurance adjuster coming in the morning to "look" at the car and talk about the situation. But from talking to him on the phone I can already tell he is going to look at the car and if he can't see damage, he is just going to say there is none. He pretty much goes on the advice of the garage.

Oh by the way the garage is saying that I have the wrong size tires on my 97 ES because I have P225/60/16 and the door sticker says "minimum tire size P205/70/15" ..... Thats just the minumum (what base models run on steel wheels) not what the stock tire size is.
 

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then you mighth want to contact your agent, explaining to him that if they are going to treat you this way, that you will have to take all of your business elsewhere, and tell everyone you know how you got screwed by state farm
 
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